What is NPS? Doctors Who Value The Feedback of Served Patients
What is NPS?
This stands for the Net Promoter Score. It’s a gauge of the strength of our relationship with our patients. How loyal they are tells us a lot about how they’ll behave in the future.
Specifically, NPS is a loyalty metric that measures how customers answer a single question: “On a scale of 0–10, how likely would you be to recommend a service to a friend or family member?”